We value your opinion and want to hear from you! Our contact infomation is as follows: Our Toll Free Number: 1-877-426-6200 We also offer email support where you may get instant answers to your questions at: info@edealdirect.com Mailing Address: (Mail Only, Not For Returns) eDeal Direct P.O. Box 897 San Dimas, CA 91773 E-Mail: (general): info@edealdirect.com (sales): sales@edealdirect.com (administration): admin@edealdirect.com Frequently Asked Questions: 1. What forms of payment do you accept? We accept VISA, MasterCard, American Express and Discover as our online payment. eDeal Direct uses state-of-the-art security technology, and the LinkPoint Secure Payment Gateway uses Secure Sockets Layer (SSL) technology—designed to help protect your payment information. 2. What are your tax charges, shipping charges and how are my purchases shipped? You may find out the exact tax charges by completing the checkout process on our website. We Offer Free Shipping On All Orders All The Time. All orders are shipped and delivered via FedEx Ground within 7-14 business days, once payment is received. 3. What is your return & refund policy? If you have a return you must follow the below return procedure. You must request a RMA number with in 10 days of the shippingdate. The item must be returned and in our hands with in 20 days of the shipping date in the original packaging. Shipping is at your expense. We will not pay for return shipping back to us. All items must have all paper work and anything else that was shipped with the item. We will not process partial returns. If you send a item back to us with out a RMA number we will return it back to you. You must include your name, product name and a valid reason for the return. Valid Return Reasons: Item is broken and does not work upon receipt. Item is missing parts or pieces to it upon receipt. A valid return must be a good honest reason for the return of the item. Non Valid Return Reasons: Don't like the item. Was not what I thought it was going to be. I don't need the item now. I don't want the item. Items that can not be returned: Large items that require special handling can only be returned if defective, no exceptions. Items shipped to a APO/FPO address. If you have any questions or concerns about an item and the return policy please ask us first before you buy. Returns for other than damage or missing parts may incur a 15% re-stocking fee or $5.00 which ever is greater. If you paid by credit card your credit card will be credit back. No exceptions. Any exchanges will be exchanged out and a new item will be sent. If you feel at any time you have a valid return please let us know. If we will accept the return you will receive a RMA number to send with the item back to us.